Return & Refund Policy
At Padparadscha.lk, customer satisfaction and trust are important to us. We specialize in natural Padparadscha sapphires and premium Ceylon gemstones, and we strive to ensure transparency and quality in every transaction.
Returns
Returns may be accepted within the agreed return period only if the gemstone received is significantly different from the confirmed product details or damaged during delivery.
To request a return, customers must contact us immediately after receiving the item with clear proof and purchase details.
Refunds
Refunds will be processed after the returned gemstone has been received and inspected by our team. Approved refunds will be issued through the original payment method or another mutually agreed method.
Non-Refundable Situations
Refunds or returns may not be accepted in the following situations:
- Change of mind after purchaseÂ
- Damage caused after deliveryÂ
- Custom orders or specially sourced gemstonesÂ
- Minor natural inclusions or variations common in natural gemstonesÂ
Shipping Responsibility
Customers may be responsible for return shipping costs unless the return is approved due to an error from our side.
Authenticity & Transparency
We deal with natural gemstones and maintain high standards of authenticity and ethical business practices. Certification details and gemstone information will be provided whenever applicable.
Policy Updates
Padparadscha.lk reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
Contact Us
For return or refund requests, please contact us through our official website or business communication channels.