Exchange & Return Policy
Customer satisfaction is important to us, and we aim to maintain transparency and trust in every transaction.
Exchange Eligibility
Exchanges may be accepted if the received gemstone differs significantly from the confirmed product details or arrives damaged during shipping.
Return Conditions
Customers must notify us within the agreed return period after receiving the item. The gemstone must be returned in its original condition without damage or alteration.
Non-Exchangeable Items
The following items may not be eligible for exchange or return:
- Custom or specially sourced gemstonesÂ
- Products damaged after deliveryÂ
- Items altered or modified by the customerÂ
- Natural inclusions or minor gemstone variationsÂ
Inspection Process
All returned gemstones will be inspected before approving any exchange or return request.
Shipping Costs
Return or exchange shipping costs may be the responsibility of the customer unless the issue occurred due to our error.
Refunds
Approved refunds, where applicable, will be processed through the original payment method or another mutually agreed option.
Contact Us
For exchange or return requests, please contact us through our official website or customer support channels.